Company Name : Citibank
Designation : Officer
Qualification: Any Graduates
Experience: 0 to 3 years
Location: Gurgaon
Salary : 2.5 - 3.3 L.P.A
Skill Set:
Ensure Customer service excellence by
Displaying complete onus to the customers Query/problems.
Delivering service with requisite Courtesy and Accuracy.
Nil Defects (100% adherence to product & process).
Ensuring Nil Customer complaints.
Ensuring excellent SLS scores.
Escalating/Highlighting customer Problem Incidences.
Adherence to Service and Sales Compliance
Cross Selling/Upselling on set products (Assets & liabilities products)
Ensuring Process Efficiency by achieving set targets of Call Quality
Excellent Written & Oral Communication.
Passions towards Service.
Enthusiastic and Self Motivated.
Ability to work in a dynamic environment.
Good Comprehension Skills.
Team player with a positive attitude.
Knowledge about banking Industry will be an added advantage.
Should be a good team player.
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